Shipping & Returns

Returns:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift Cards are non-returnable items.

To complete your return, we require a receipt or proof of purchase.

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bookstore@esf.edu and send your item to: 1 Forestry Drive 136 Gateway Center Syracuse New York US 13210.

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift card for the value of your return. Once the returned item is received, the gift card will be mailed to you.

Shipping:
To return your product, you should mail your product to: ESF College Bookstore 1 Forestry Drive 136 Gateway Center Syracuse New York US 13210

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.